FAQs

  • Q. How do I amend my listing on the website?

    Please visit www.showguidelisting.com and fill out the form to ensure that your change is made on our system. We can not guarantee that changes made via email will be madae.

  • Q. Where can I find a banner/logo for my website?

    Please visit the Promotional Banners page on the Exhibitor Zone

  • Q. When do I receive my complimentary tickets?

    You will receive an allocation in the post about a month before the show (depending on when you booked your stand). To make sure you have given us the correct address please email info@granddesignslive.com 

  • Q. I am having trouble logging into the Exhibitor Manual / how do I get my login details?

    For all problems regarding the Exhibitor Manual please contact gina.walls@inside-events.co.uk

  • Q.Where do I find order forms, logistics information and shell scheme info?

    All of the logistic information can be found in the Exhibitor Manual.

  • Q. What is the build-up/break down times?

    This information will be available in the Exhibitor Manual

  • Q. What is the height of a shell scheme?

    The shell scheme walls are 2.74m high. Your ceiling height may be lower in places; please refer to the Shell Scheme Stand information in the Exhibitor Manual for full information.

  • Q. What is the shell scheme made from?

    The shell scheme is a traditional system constructed of timber batons with a plywood covering and are 2.74m high. These create smooth walls with no divisions and are painted white. You will also have a fascia board to delineate your stand area, this is 30cm deep. Please note that you cannot fix to or cover the fascia. All shell schemes are provided with a name board affixed to the fascia on every open side. 

    Full information, along with details on how to submit your nameboard details, can be found in the exhibitor manual.

  • Q. What is the maximum build height of a space only stand?

    The maximum build height is 6m. Any build over 4m will require structural calculations and will incur an additional charge.

    Please see the Exhibitor Manual for the full rules and regulations for space only stands.

  • Q. Who do I speak to regarding logistics, lighting, electrics, lifting and storage?

    Operations/Logistics:

    Inside Events

    gina.walls@inside-events.co.uk or +44 (0) 2476 510014

    Lighting and Electrics:

    The Freeman Company (UK)

    (0)2477 601 601 or EMEA.ExhibitorServices@freemanco.com 

    Lifting and Storage:

    Dom at Ltd on 07799606262.

    Full contact details and order forms for all available services can be found in the Exhibitor Manual.

  • Q. How can I get an up to date floorplan?

    Please email your contact from our sales team.

  • Q. How long do I get to unload at the show?

    Time allocated depends on the size of your vehicle:

    Full delivery information can be found in the Exhibitor Manual.

  • Q. How much does it cost to park at the venue? Are there any parking passes during the event?

    ExCeL

    Standard parking at £20 per day.

    NEC

    You will receive two free parking passes per stand. Additional standard parking is £16 per day or £12 if you book in advance online.

    The NEC has over 20,000 parking spaces onsite, which are categorised into North, East, South and West. Upon arrival at the NEC, traffic officers will direct you to the most convenient parking area, however, it is recommended that you refer to The NEC Site Map before your arrival.

    Disabled parking for any vehicles displaying a blue badge is available and situated close to the halls for easy access. Both standard and disabled pre-paid parking is available.

    Pre-book your car parking on the NEC site.

    If you choose to pay on the day, tickets can be purchased from ticket machines during your visit and presented at the exit of the car park when you leave. Shuttle buses operate between the car parks and the show.

    Find out more

    For queries regarding parking, or feedback, please contact the NEC here.

  • Q. Is there road signage?

    ExCeL

    If you’re arriving via the M11, the North Circular (A406) or the A13, as you get closer you’ll pick up signs for Royal Docks, City Airport and ExCeL London.

    NEC

    The NEC is well sign-posted from the M6 (J4), the M42 (J6), the A45, A446, M1 and M40.

    When you arrive at the NEC follow signs for Grand Designs Live (not your sat nav).

  • Q. What is the address?

    ExCeL Centre
    Royal Victoria Dock
    1 Western Gateway
    London
    E16 1XL

    National Exhibition Centre
    North Avenue
    Marston Green
    Birmingham
    B40 1NT

  • Q. How do I access the event via train?

    ExCeL


    The DLR is part of the London Underground network. Two of the stations, Custom House and Prince Regent, are on our campus. Trains pull up at a covered walkway leaving visitors with less than a two minute’s walk to the entrance.

    NEC

    The NEC is located less than a ten-minute walk from the Birmingham International Railway Station. Direct services run all day. If you are travelling from further afield you may need to catch a connecting train at Birmingham New Street, less than a 15-minute journey away.

    Get 20% off Avanti West Coast Advance fares to the NEC by booking here.

  • Q. How do I get more complimentary tickets?

    We can provide you with a weekday digital code to send out to customers, clients and staff so they can download a ticket online. Please visit the Complimentary Tickets page to fill out our form. Alternatively use the ticket code GDLEXHIB for £10 weekend tickets.

  • Q. What are the show opening times?

    Birmingham 2020:

    10am - 6pm: 2, 3, 8, 9,10 May

    10am - 5pm: 4, 5, 6,7 May

  • Q. Where do I pick up my exhibitor pass?

    From the box office located outside the hall. Exhibitor Passes will be automatically allocated based on stand size: one pass per 3sqm (with a minimum of three per stand and a maximum of 30). There is no need to submit a list of names for your passes; the passes will show your company name but will not include the names of staff.

    Please see the Passes section of the Exhibitor Manual for full information on all passes required.

  • Q. I need to book a hotel, where can I get the best deal?

    We’ve partnered with accommodation agency Event Express to provide discounted hotel accommodation and flexible cancellation terms exclusively for exhibitors. For more information or to book online, Visit the website

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