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FAQs

  • Q. How do I amend my listing on the website?

    Please visit www.showguidelisting.com and fill out the form to ensure that your change is made on our system. We can not guarantee that changes made via email will be madae.

  • Q. Where can I find a banner/logo for my website?

    Please visit the Promotional Banners page on the Exhibitor Zone

  • Q. When do I receive my complimentary tickets?

    You will receive an allocation in the post about a month before the show (depending on when you booked your stand). To make sure you have given us the correct address please email [email protected] 

  • Q. I am having trouble logging into the Exhibitor Manual / how do I get my login details?

    For all problems regarding the Exhibitor Manual please contact [email protected] 

  • Q.Where do I find order forms, logistics information and shell scheme info?

    All of the logistic information can be found in the Exhibitor Manual.

  • Q. What is the build-up/break down times?

    This information will be available in the Exhibitor Manual

  • Q. What is the height of a shell scheme?

    The shell scheme walls are 2.74m high. Your ceiling height may be lower in places; please refer to the Shell Scheme Stand information in the Exhibitor Manual for full information.

  • Q. What is the shell scheme made from?

    The shell scheme is a traditional system constructed of timber batons with a plywood covering and are 2.74m high. These create smooth walls with no divisions and are painted white colour. You will also have a fascia board to delineate your stand area, this is 30cm deep. Please note that you cannot fix to or cover the fascia. All shell schemes are provided with a name board affixed to the fascia on every open side. 

    Full information, along with details on how to submit your nameboard details, can be found in the exhibitor manual.

  • Q. What is the maximum build height of a space only stand?

    4m without structural calculations. Anything above this height requires permission and will incur an additional charge.

    Please see the Exhibitor Manual for the full rules and regulations for space only stands.

  • Q. Who do I speak to regarding logistics, lighting, electrics, lifting and storage?

    Logistics:

    Inside Events

    [email protected] or +44 (0) 2476 510014

    Lighting and Electrics:

    The Freeman Group

    (0)2477 601 601 or [email protected] 

    Lifting and Storage:

    Dom at Ltd on 07799606262.

    Full contact details and order forms for all available services can be found in the Exhibitor Manual.

  • Q. How can I get an up to date floorplan?

    Please email your contact from our sales team.

  • Q. How long do I get to unload at the show?

    Time allocated depends on the size of your vehicle:


    Car or small van - 1 hour
    Transit Van / Lorry - 2 hours
    Artic Lorries - 3 hours

    Full delivery information can be found in the Exhibitor Manual.

  • Q. How much does it cost to park at the venue? Are there any parking passes during the event?

    ExCel is standard parking at £20 per day.

    NEC you will receive two free parking passes per stand. Additonal standard parking is £12 per day.

  • Q. How do I get more complimentary tickets?

    We can provide you with a weekday digital code to send out to customers, clients and staff so they can download a ticket online. Please visit the Complimentary Tickets page to fill out our form. Alternatively use the ticket code GDLEXHIB for £10 weekend tickets.

  • Q. What are the show opening times?

    London 2019:

    10am - 6pm: (4, 5, 6,10, 11 May)

    10am - 5pm: (7, 8, 9,12 May)

    Birmingham 2019:

    10am - 5pm: (9, 10, 11, 13 October)

    10am - 6pm: (12 October)

  • Q. Where do I pick up my exhibitor pass?

    From the box office located outside the hall. Exhibitor Passes will be automatically allocated based on stand size: one pass per 3sqm (with a minimum of three per stand and a maximum of 30). There is no need to submit a list of names for your passes; the passes will show your company name but will not include the names of staff.

    Please see the Passes section of the Exhibitor Manual for full information on all passes required.

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