FAQs

Yes, your tickets are valid for the new show dates.

No, simply bring along your current ticket, by either printing at home, or showing on your phone and this will give you access into the exhibition.

No. Your tickets will be automatically transferred to the new dates and will be valid on any day that you wish to attend - simply come along with your existing ticket to gain access.

Don’t worry, you can transfer your ticket to any of the below Media 10 events. Simply bring your existing ticket to the box office on the day you would like to attend and exchange for a valid show ticket free of charge:

• Ideal Home Show Christmas, Olympia London
• Ideal Home Show, Olympia London

If you purchased your ticket through See Tickets - please contact the customer service department at:

https://gdllondon.seetickets.com/customerservice

If you purchased tickets through a 3rd party ticket agency, please contact them directly.

Visit the ticket booking site here

Early Bird Tickets (Ends 28 February) - £9 - £11
Standard Tickets - £12 - £15
Child Tickets - Children aged 15 and under can attend for free
Trade Tickets - Apply for trade tickets here
Press Passes - Get in touch with us for a press pass here

Yes, tickets are available at the box office which is located next to the entrance of the show.

Your tickets will be attached to your See tickets confirmation email. You can show your ticket on your phone, but you must show the actual ticket with barcode, not just an email showing the order.

Carers attending with disabled visitors are entitled to free entry to the Show. If you have booked via our website please contact See Tickets with your name, order number, and the reason for requesting a carer ticket. Alternatively, visit the Box Office upon arrival at the event.

If you have your reference number to hand, you can  check the status of your order, make changes to your delivery address and get in touch with the customer service team. Alternatively, please call the customer service team on 0844 854 1348. Calls cost 7p per minute plus your phone company's access charge.

6 - 7 & 10 October: 10am - 5pm

8 - 9 October: 10am - 6pm

 

 

London's ExCeL Centre

Royal Victoria Dock, 1 Western Gateway, E16 1XL

Access via Prince Regent on the DLR.

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NEC Birmingham

North Avenue, Marston Green, B40 1NT

Access via Birmingham International train station

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If you are planning to visit any of our events by car, we highly recommend reading the venues car parking information and to pre-book your space.

Book a car park space at London's ExCeL

Book a car park space for Birmingham's NEC

 

Yes, found out more  here

At ExCeL London there is a lost property area located by the west entrance, down the stairs, just after Costa. If you are no longer at the venue please  call on: +44(0) 207 069 4500 or email info@excel.london

At NEC Birmingham the lost property area is located in the Piazza between Subway and Hall 1 within the Security Office. There’s also a smaller Security Office in the Atrium near Hall 6. Once the show’s over, all lost property is moved to the Piazza Security Office. Call 0121 767 3883 for more assistance.

Yes, you can book a 30-minute consultation with one of your experts. You can reserve your spot in advance here, or by a first-come-first-serve on the day (we recommend you arrive early to book at the show as consultations are extremely popular).

No, you can turn up to the live talk without booking, but we recommend turning up 15 minutes before the talks so that you can get a seat and see the talk. You can plan which talks you would like to attend on the Grand Theatre here

Yes, take a break at one of the many cafés and bars at Grand Designs Live, as well as sample and purchase food and drink from our top exhibitors.

Grand Designs Live only allows assistance animals into the show.

Yes, please email  info@granddesignslive.com for more information.

Children 15 and under can attend for free when accompanied by an adult. A child ticket is required to enter the show. This can be booked online with your order or you can collect these from the box office on the day of your visit. A maximum of two children can attend the event per adult.

The purchase of a ticket signifies acceptance that as members of the audience, ticket holders may be filmed, sound recorded and/or photographed for broadcast and/or future publicity.