EXCEL LONDON

30 APRIL - 8 MAY 2022

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NEC BIRMINGHAM

5 - 9 OCTOBER 2022

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FAQs

Ticket Queries

How do I buy tickets?

Visit the ticket booking site here

How much are tickets?

Early Bird Tickets (Ends 30 June) - £9 - £11

Standard Tickets - £12 - £15

On-the-door Tickets - £17 weekday and £20 weekend

Child Tickets - Children aged 15 and under can attend for free

Trade Tickets - Apply for trade tickets here

Press Passes - Get in touch with us for a press pass here

Can I buy tickets on the door?

Yes, tickets are available at the box office which is located next to the entrance of the show.

Weekday - £17

Weekend - £20

Is my ticket valid for more than one day?

Weekday tickets are valid for any one weekday and weekend tickets are valid for any one weekend day.

If you wish to attend more than one day either weekday or weekend, you will need to purchase another ticket for each new day you attend.

Do I need to print my E Ticket?

Your tickets will be attached to your See tickets confirmation email. You can show your ticket on your phone, but you must show the actual ticket with barcode, not just an email showing the order.

If I have a ticket from 2020/2021, do I need to get a replacement ticket with new dates on?

No, simply bring along your current ticket, by either printing at home, or showing on your phone and this will give you access into the exhibition.

Do carers require tickets?

Carers attending with disabled visitors are entitled to free entry to the Show. If you have booked via our website please contact See Tickets with your name, order number, and the reason for requesting a carer ticket. Alternatively, visit the Box Office upon arrival at the event.

I have lost my ticket what can I do?

If you have your reference number to hand, you can  check the status of your order, make changes to your delivery address and get in touch with the customer service team. Alternatively, please call the customer service team on 0844 854 1348. Calls cost 7p per minute plus your phone company's access charge.

Venue Questions

What are the opening times to the show?

6 - 7 & 10 October: 10am - 5pm

8 - 9 October: 10am - 6pm

Where is the London event held?

 


 

London's ExCeL Centre

Royal Victoria Dock, 1 Western Gateway, E16 1XL

Access via Prince Regent on the DLR.

View more

Where is the Birmingham event held?


 

NEC Birmingham

North Avenue, Marston Green, B40 1NT

Access via Birmingham International train station

View more

Is there disabled access?

Yes, find out more  here for London Excel and here for Birmingham NEC

Is there a lost property?

At ExCeL London there is a lost property area located by the west entrance, down the stairs, just after Costa. If you are no longer at the venue please  call on: +44(0) 207 069 4500 or email info@excel.london

At NEC Birmingham the lost property area is located in the Piazza between Subway and Hall 1 within the Security Office. There’s also a smaller Security Office in the Atrium near Hall 6. Once the show’s over, all lost property is moved to the Piazza Security Office. Call 0121 767 3883 for more assistance.

What are the COVID-19 guidelines?

Read more about our COVID-19 guidelines here

2020 / 2021 Postponement Queries

I already had a ticket for a 2020/2021 show, can I still use it for the new show dates?

Yes, your tickets are valid for the new show dates.

My 2020/2021 ticket has a specific date on it. Do I need to choose another specific date for the new show?

No. Your tickets will be automatically transferred to the new dates and will be valid on any day that you wish to attend - simply come along with your existing ticket to gain access.

What happens if I have a ticket from 2020/2021, but cannot make either the Birmingham or London new dates?

Don’t worry, you can transfer your ticket to any of the below Media 10 events. Simply bring your existing ticket to the box office on the day you would like to attend and exchange for a valid show ticket free of charge:

• Ideal Home Show Christmas, Olympia London
• Ideal Home Show, Olympia London

What if I have a ticket from 2020/2021 but am unable to attend on any of the other shows or dates?

If you purchased your ticket through See Tickets - please contact the customer service department at:

https://gdllondon.seetickets.com/customerservice

If you purchased tickets through a 3rd party ticket agency, please contact them directly.

Other Questions about the Show

Can I speak with an expert on a one to one basis?

Yes, you can book a 30-minute consultation with one of your experts. You can reserve your spot in advance here, or by a first-come-first-serve on the day (we recommend you arrive early to book at the show as consultations are extremely popular).

Do you have to book for the live talks beforehand?

No, you can turn up to the live talk without booking, but we recommend turning up 15 minutes before the talks so that you can get a seat and see the talk. You can plan which talks you would like to attend on the Grand Theatre here

Is there food and drink in the event?

Yes, take a break at one of the many cafés and bars at Grand Designs Live, as well as sample and purchase food and drink from our top exhibitors.

Are dogs allowed into the event?

Grand Designs Live only allows assistance animals into the show.

Are children allowed to the event?

Children 15 and under can attend for free when accompanied by an adult. A child ticket is required to enter the show. This can be booked online with your order or you can collect these from the box office on the day of your visit. A maximum of two children can attend the event per adult.

Will show photography and videography be taken during the show? 

The purchase of a ticket signifies acceptance that as members of the audience, ticket holders may be filmed, sound recorded and/or photographed for broadcast and/or future publicity.

  • Hydropool
  • Lexus
  • Crown Paint
  • Reynaers at Home
  • Airflow

 

Show Sponsors

Show Sponsors & Partners

Headline Sponsor

  • Anglian Home Improvements


 

Sponsors & Partners

  • Hydropool
  • Crown Paint
  • Reynaers at Home
  • Airflow
  • Siemens

 

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