What happens if I have a ticket from 2020/2021, but cannot make either the Birmingham or London new dates?
What if I have a ticket from 2020/2021 but am unable to attend on any of the other shows or dates?
If you purchased your ticket through See Tickets - please contact the customer service department at:
If you purchased tickets through a 3rd party ticket agency, please contact them directly.
Do carers require tickets?
I have lost my ticket what can I do?
Where is the London event held?
London's ExCeL Centre
Royal Victoria Dock, 1 Western Gateway, E16 1XL
Access via Prince Regent on the DLR.
Where is the Birmingham event held?
North Avenue, Marston Green, B40 1NT
Access via Birmingham International train station
Is there a lost property?
At ExCeL London there is a lost property area located by the west entrance, down the stairs, just after Costa. If you are no longer at the venue please call on: +44(0) 207 069 4500 or email email@example.com
At NEC Birmingham the lost property area is located in the Piazza between Subway and Hall 1 within the Security Office. There’s also a smaller Security Office in the Atrium near Hall 6. Once the show’s over, all lost property is moved to the Piazza Security Office. Call 0121 767 3883 for more assistance.
Can I speak with an expert on a one to one basis?
Yes, you can book a 30-minute consultation with one of your experts. You can reserve your spot in advance here, or by a first-come-first-serve on the day (we recommend you arrive early to book at the show as consultations are extremely popular).
Do you have to book for the live talks beforehand?
No, you can turn up to the live talk without booking, but we recommend turning up 15 minutes before the talks so that you can get a seat and see the talk. You can plan which talks you would like to attend on the Grand Theatre here