FAQs
What happens if I have a ticket from 2020, but cannot make either the Birmingham or London new dates?
Don’t worry, you can transfer your ticket to any of the below Media 10 events. Simply bring your existing ticket to the box office on the day you would like to attend and exchange for a valid show ticket free of charge:
• Ideal Home Show Christmas, Olympia London
• Ideal Home Show, Olympia London
What if I have a ticket from 2020 but am unable to attend on any of the 2021 show dates?
If you purchased your ticket through See Tickets - please contact the customer service department at:
https://gdllondon.seetickets.com/customerservice
If you purchased tickets through a 3rd party ticket agency, please contact them direct.
How do I buy tickets?
Do carers require tickets?
I have lost my ticket what can I do?
Is there parking at the venue and how much does it cost?
If you are planning to visit any of our events by car, we highly recommend reading the venues car parking information and to pre-book your space.
Book a car park space at London's ExCeL
Book a car park space for Birmingham's NEC
Is there disabled access?
Is there a lost property?
At ExCeL London there is a lost property area located by the west entrance, down the stairs, just after Costa. If you are no longer at the venue please call on: +44(0) 207 069 4500 or email info@excel.london
At NEC Birmingham the lost property area is located in the Piazza between Subway and Hall 1 within the Security Office. There’s also a smaller Security Office in the Atrium near Hall 6. Once the show’s over, all lost property is moved to the Piazza Security Office. Call 0121 767 3883 for more assistance.
Can I speak with an expert on a one to one basis?
Yes, you can book a 30-minute consultation with one of your experts. You can reserve your spot in advance here, or by a first-come-first-serve on the day (we recommend you arrive early to book at the show as consultations are extremely popular).
Do you have to book for the live talks beforehand?
No, you can turn up to the live talk without booking, but we recommend turning up 15 minutes before the talks so that you can get a seat and see the talk. You can plan which talks you would like to attend on the Grand Theatre here